Incident Communication

Communication channels

• Public status page for live state and active incidents
• Email subscriptions for incident and maintenance updates
• Postmortem references for high-impact incidents

Incident lifecycle

1. investigating
2. identified
3. monitoring
4. resolved

Severity guidance

• minor: limited scope, low customer impact
• major: broad impact or significant degradation
• critical: severe service interruption

Update cadence

• Initial update as quickly as possible after detection.
• Follow-up updates while impact persists.
• Resolution update when metrics recover.
• Postmortem summary for impactful incidents.

Status API fields

The public status summary includes:

• incidents: recent incidents with timeline updates
• subscriptionChannels: available channels for incident communication

Use these fields to mirror the public status model in your own dashboards.